Privacy Policy

Shivmart Document

Introduction: We respect the privacy of our website visitors and are committed to protecting theirpersonal information. This privacy policy explains how we collect, use, and protect personalinformation on our website.

Information We Collect: We may collect personal information from visitors when they use ourwebsite, such as name, email address, and IP address. We may also collect information aboutvisitors’ browsing behavior, such as the pages they visit and the links they click on.

Use of Information: We use the information we collect to improve the performance and
functionality of our website, to understand the preferences of our visitors, and to send promotionalmaterial or other communications. We may also use the information for internal research andanalysis.

Sharing of Information: We will not share or sell personal information to third parties, except asrequired by law.

Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve theperformance and functionality of our website, as well as to understand the preferences of ourvisitors. Visitors can configure their browser settings to reject cookies, but this may affect thefunctionality of our website.

Security: We take reasonable measures to protect personal information from unauthorized access,use, or disclosure. However, no method of data transmission or storage is completely secure, so wecannot guarantee the absolute security of personal information.

Changes to the Privacy Policy: We reserve the right to modify this privacy policy at any time. We willnotify visitors of any changes by posting the updated policy on our website.

Contact Information: If you have any questions or concerns about our privacy policy, please contactus at shivwel86@gmail.com & shivmart369@gmail.com or +91-9887067073 & 9783232345.

Shipping and Delivery

Shipping and Delivery details – For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 6-8 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Shivmart is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-8 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9887067073 & 9783232345 or shivwel86@gmail.com & shivmart369@gmail.com

Payments

At Shivmart, we understand the importance of a seamless and secure payment process. That’s why we offer multiple payment options to ensure your shopping experience with us is hassle-free and convenient.

We accept various payment methods, including credit/debit cards, net banking, and e-wallets, so you can choose the option that suits you best. Rest assured that your payment details are protected by advanced security protocols and encryption, ensuring your information remains confidential.

At Shivmart, we also offer reliable shipping options to ensure your interest items and items reach you safely and on time. Our team works diligently to package and ship your orders as quickly as possible, so you can receive your products without any delays.

If you have any questions or concerns about our payment or shipping policies, please do not hesitate to contact our customer service team. We are dedicated to providing you with exceptional customer service and support throughout your shopping journey.

Thank you for choosing Shivmart for your shop and items needs. We appreciate your business and look forward to serving you again soon.

Saved Cards

At Shivmart, we understand the importance of protecting your financial assets, which is why we do not save any card details on our website. Instead, we have integrated with trusted third-party payment gateways like Uco bank with Getepay and Razorpay, which offer advanced security measures to protect your payment information.

When you make a purchase on Shivmart, you will be redirected to the payment gateway’s secure page to complete your transaction. Your payment details are then securely transmitted to the gateway and are not stored on our server. This ensures that your financial information is protected from unauthorized access.

We understand that security and convenience are both essential when it comes to online shopping, and that’s why we have partnered with these trusted payment gateways. This allows us to offer you a seamless shopping experience while ensuring that your payment information is safe and secure.

If you have any questions or concerns about our payment policies or the third-party payment gateways we use, please do not hesitate to contact our customer service team. We are dedicated to providing you with exceptional customer service and support throughout your shopping journey.

Refund and Returns Policy

Eligibility: Customers may return or exchange products that were purchased on our website within 7days of the original purchase date. Products must be in their original condition, including allpackaging and accessories.

Procedure: To initiate a return or exchange, customers must contact our customer service team at shivmart369@gmail.com & shivwel86@gmail.com . Customers will be provided with a return shipping label and instructions onhow to send the product back to us. The customer is responsible for the return shipping cost.

Refunds: Once we receive the returned product and confirm that it meets the eligibility criteria, wewill process a refund to the original payment method. Refunds will be processed within 5-10business days. Shipping and handling charges are non-refundable.

Exchanges: If a customer wishes to exchange a product for a different size, color, or model, we willprocess the exchange and ship the new product at the customer’s expense.

Non-Refundable Items: Items marked as “final sale” or “non-returnable” on the product page or atthe time of purchase are not eligible for refund or exchange.

Damaged or Defective Products: If a product is damaged or defective upon arrival, please contact usimmediately, and we will replace it or issue a refund at no additional cost to the customer.

Terms and Conditions

Terms and Conditions- The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shivmart”s relationship with you in relation to this website.

The term ‘Shivmart’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is PLOT NO 106,Vinayak Vihar, Niwaru Road, Jhotwara Road, Jaipur ,RAJASTHAN 302012. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.

You may not create a link to this website from another website or document without Shivmart’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time